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Editing: refund.html
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<!doctype html> <html lang="en"> <head> <title>Knobly Cream: Create • Reach • Measure</title> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <link rel="stylesheet" href="assets/css/bootstrap.min.4.5.0.css" /> <link rel="stylesheet" href="assets/css/animate.min.4.0.css" /> <link rel="stylesheet" href="inc/style.css" /> <script src="assets/js/jquery-3.5.1.min.js" ></script> <script src="assets/js/bootstrap.min.4.5.js" ></script> <style> .row { justify-content: space-around; } .txtHead { font-family: 'Crimson Text', serif; font-size: 32px; } </style> </head> <body> <div class="container-fluid" style="background-color:#f2f2f2"> <div class="container"> <div class="row"> <div class="col-12 col-md-6 col-xl-4 p-4 text-center"> <img src="assets/img/knobly_logo.png" alt="Knobly Cream" style="width:275px" /> <div class="txtHead mt-2">Welcome to Cream</div> <p class="py-3" style="font-size:18px">World's first opinionated content marketing tool. Brought to you by Knobly Consulting with deep experience in content and media.</p> <a href="sign-in.php?tyoe=login"><button class="btn btn-success p-3 mr-1" style="width:135px">LOGIN</button></a> <a href="sign-in.php"><button class="btn btn-danger p-3 ml-1" style="background-color:#db5e24e6;width:135px;">Sign Up</button></a> </div> </div> </div> </div> <div class="container mb-5"> <div class="txtHead mt-5 mb-3">Refund Policy</div> <div class="row"> <div class="col"> <h4>Definitions and key terms</h4> <p>To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:</p> <ul> <li>Company: when this policy mentions "Company," "we," "us," or "our," it refers to Knobly Cream, that is responsible for your information under this Return & Refund Policy. <li>Customer: refers to the company, organization or person that signs up to use the Knobly Cream Service to manage the relationships with your consumers or service users. <li>Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Knobly Cream and use the services. <li>Service: refers to the service provided by Knobly Cream as described in the relative terms (if available) and on this platform. <li>Website: Knobly Cream's site, which can be accessed via this URL: https://knoblycream.com <li>You: a person or entity that is registered with Knobly Cream to use the Services. </ul> <h4>Return & Refund Policy</h4> <p>Thank you for choosing Knobly Cream. We appreciate your interest in our platform and the tools we build to help you create, curate, and distribute content effectively. Our goal is to ensure that you have a smooth and rewarding experience while exploring, evaluating, and subscribing to our services.</p> <p>As with any digital service, there are terms and conditions that apply to transactions on Knobly Cream. By subscribing to or purchasing any of our plans, you agree to the terms outlined below, along with Knobly Cream’s Privacy Policy.</p> <h4>Refunds & Cancellations</h4> <p>Since Knobly Cream is a digital service, refunds are handled differently from physical products. Please review our policies below:</p> <p><h4>Subscription Refunds</h4><ul> <li>Free Trial: If you’re unsure about our platform, we encourage you to start with our free trial before committing to a paid plan.</li> <li>Monthly Subscriptions: All monthly subscription fees are non-refundable once the payment is processed. You can cancel your subscription at any time, and it will not renew for the next billing cycle.</li> <li>Annual Subscriptions: If you cancel an annual subscription within the first 7 days of purchase, you may be eligible for a partial refund after deducting any usage-based costs. No refunds will be processed beyond the 7-day window.</li> <li>One-Time Purchases (Add-ons & Upgrades): Payments for add-ons, API access, or additional features are non-refundable once activated.</li></ul> <h4>Automatic Renewals & Cancellation</h4> <ul> <li>All subscriptions renew automatically unless canceled before the billing date.</li> <li>To avoid charges, you must cancel your subscription before the renewal date via your Knobly Cream account settings.</li> <li>Once a subscription renews, we cannot offer refunds. </li></ul> <h4> Exceptional Cases</h4> <strong>In rare situations, refunds may be considered on a case-by-case basis if:</strong> <ul> <li>You were charged incorrectly due to a system error.</li> <li>You faced significant technical issues preventing you from using the platform, and our support team was unable to resolve them.</li> <li>You mistakenly purchased multiple subscriptions for the same account.</li> </ul> If you believe you qualify for a refund under these conditions, please contact our Support Team at <a href="mailto:support@knoblycream.com" target="_parent">support@knoblycream.com</a> within 7 days of your billing date.<br> <br> <strong>International Transactions</strong> <ul> <li>International users are subject to the same refund policies as above.</li> <li>Currency conversion fees, bank processing fees, or other transaction charges from your payment provider are not covered by Knobly Cream.</li> <li>If an international payment is disputed or charged back, your account may be suspended until the issue is resolved.</li> </ul> <strong>How to Request a Refund</strong> <ol> <li>Email us at <a href="mailto:support@knoblycream.com" target="_parent">support@knoblycream.com</a> with your account details and reason for refund request.</li> <li>Our team will review your request within 3-5 business days.</li> <li>If approved, refunds will be processed within 7-10 business days, depending on your bank or payment method.</li> </ol> We strive to be transparent, fair, and customer-centric while ensuring quality service for all our users. If you have any concerns, feel free to reach out to our support team, and we’ll be happy to assist you.<br> <br> Thank you for being a part of Knobly Cream! 🚀<br> <br> <h4>Your Consent</h4> <p>By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.</p> <h4>Changes To Our Return & Refund Policy</h4> <p>Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.</p> <h4>Contact Us</h4> <p>If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product. </p> <ul> <li>Via Email: <a href="mailto:support@knobly.com">support@knobly.com</a> <li>Via this Link: <a href="https://knoblycream.com/contact.html">https://knoblycream.com/contact.html</a> </ul> </div> </div> </div> <footer class="footerHome"> <div class="container"> <div class="row py-2 no-gutters"> <div class="col-12 col-md-6 text-center text-md-left"> © Knobly Consulting </div> <div class="col-12 col-md-6 text-center text-md-right"> <a href="about.html">About us</a> <a href="usage.html">Usage Policy</a> <a href="refund.html">Refund Policy</a> <a href="privacy.html">Privacy Policy</a> <a href="contact.html">Contact us</a> </div> </div> </div> </footer> </body> </html>